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Telegraph Lab

Customer support

Find and export
your Help Scout data.

Help Scout reports provide conversation metrics. The raw replies and notes are collected through the Inbox API, with documentation articles using a separate Docs API route.

Report in
Records
Category
Customer support
Last checked

Find your Help Scout data size

  1. Open Reports with the required viewing permission.
  2. Choose Email or All Channels and select the widest relevant date range.
  3. Record the conversation quantity and the report window.
  4. For a retained all-status count, ask a developer to list conversations through the Inbox API with status=all and inspect its total.
Report history depends on the plan. An account-wide inventory should include the statuses and inboxes intended for collection.

What to include in your data inventory

Report in records, with conversation count and years covered. Identify inboxes, channels, thread content and attachments.

List Docs articles separately when included, and give the staff users represented.

Add the dates covered and the people who use this software. Label estimates and describe how you calculated them.

Export your Help Scout history

  1. Export the relevant report as CSV or XLSX for metadata.
  2. Have a developer list conversations through the Inbox API, then retrieve the associated threads.
  3. Collect required attachments while keeping their conversation identifiers.
  4. Use the Docs API for help-center articles included in scope.

Report exports exclude conversation thread contents. Help Scout identifies its API as the route for raw conversation data.

A support-provided customer-list CSV contains customer details and does not replace a conversation export.

Why Help Scout data has value for AI training

Email and chat threads can show how support staff ask for clarification and guide a customer to a resolution.

Docs content can connect those replies to the company's established instructions.

What stays private

Select inboxes, threads and articles in scope, reviewing customer details and internal notes.

Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.

Common questions about Help Scout data

Does a report export contain every reply?

Help Scout's report export excludes thread contents. Retrieve those through the Inbox API.

How do we include closed conversations?

Review the API status filter; status=all is used when listing across statuses.

Can support export the customer list?

Help Scout can provide a customer CSV to the owner on request, with conversation history collected separately.

Where do help-center articles come from?

The Docs API provides the article collection.

Your data inventory

Add your numbers to the picture.

Enter the quantities and years covered in your data inventory, then share it with your Telegraph Lab contact. We’ll review the material and discuss the next step with you.

Discuss your data