Phone and call recordings
Find and export
your CallRail data.
CallRail's recording resources can establish audio hours more accurately than total call activity. Identify the companies and tracking numbers represented in the retained history.
- Report in
- Hours
- Category
- Phone and call recordings
- Last checked
Find your CallRail data size
- Open Call Log with access to the companies in scope.
- Set the longest relevant retained date range and export the call information.
- Identify calls with available recordings and total their recording durations.
- For a larger account, ask a developer to use the Calls API and its recording_duration field.
What to include in your data inventory
Report in hours, with recording count, dates and company or number scope. Convert duration seconds to hours by dividing by 3,600.
Describe transcription availability and separate company backups. Confirm the oldest actual recording rather than the account creation date.
Export your CallRail history
- Export the call metadata for the agreed dates and companies.
- Have a developer retrieve all applicable pages from the Calls API.
- Download the available recording media using the supported recording resource links.
- Keep call identifiers and duration metadata with every audio file.
CallRail applies retention policies to call content. Check your current policy and any separately stored copies.
Bulk retrieval should follow the API's pagination and rate limits. Confirm transcript coverage separately.
Why CallRail data has value for AI training
Calls can connect advertising-driven inquiries with the conversations that qualify or resolve them.
Tracking-number and company context can help explain how requests reach different teams.
What stays private
Choose the companies, lines and calls in scope, with recording consent and sensitive content reviewed.
Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.
Common questions about CallRail data
Which duration field should we use?
Use recording_duration when available for the retained audio. Label an approximation based on call duration.
Can we count calls without recordings?
Report them as call records separately from audio hours.
How do we retrieve many recordings?
Use the supported Calls and recording resources with pagination and rate-limit handling.
Are transcripts included automatically?
Check your plan, transcription settings and export route.