Phone and call recordings
Find and export
your Zoom Phone data.
Zoom Phone's call log can identify recorded calls, while its recording log shows the actual media available. Account auto-delete policies determine how much earlier audio remains.
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- Phone and call recordings
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Find your Zoom Phone data size
- Use the Zoom web portal as the account owner or an authorized admin.
- Open Admin Center → Product configuration → Phone system → Logs.
- On Calls, set the dates and export the CSV, checking the Recorded field.
- Review Recordings for the retained media and total recording duration. Treat a call-duration approximation as an estimate.
What to include in your data inventory
Report in hours, with the recording count, period and users or queues covered. Describe voicemail and transcripts separately.
Use the oldest retained recording date and include any audio copied to the company's own storage.
Export your Zoom Phone history
- Export the phone call log for the required date ranges.
- Open the Recordings tab and download each recording using its Download control.
- Keep MP3 files associated with call IDs and dates.
- For a large archive, ask Zoom support or a developer about a supported bulk route and its permissions.
Retention and automatic deletion settings control the history available. Confirm the policy currently applied to the account.
Call logs and recording downloads are separate collections. Check all users and queues included in the proposed scope.
Why Zoom Phone data has value for AI training
Phone calls can capture how a team handles scheduling, sales and customer issues.
Queue and call-log context helps connect each conversation with its operational purpose.
What stays private
Choose the phone users, queues and dates to include, reviewing consent and sensitive call content.
Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.
Common questions about Zoom Phone data
Does every call-log row have audio?
Check the recorded flag and actual recording availability before counting audio.
What controls the retained period?
The Zoom Phone retention and auto-delete policy applied to your account.
Which audio format can we download?
Zoom Phone's recording downloads provide MP3 files.
How should a large collection be handled?
Confirm a supported bulk route with Zoom or a developer, retaining the call metadata.