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Telegraph Lab

Phone and call recordings

Find and export
your RingCentral data.

RingCentral call logs and recordings have separate availability. Measure the audio that still exists in RingCentral or in a company archive, and identify any estimate based on call duration.

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Hours
Category
Phone and call recordings
Last checked

Find your RingCentral data size

  1. Use an administrator account with company call-log access and open Admin Portal.
  2. Go to Analytics & Logs → Call Log, set the required dates and choose the Detailed view.
  3. Export the CSV and identify calls with a recording.
  4. Sum available recording durations and divide seconds by 3,600 for hours. If using call durations instead, label that approximation.
  5. Check company storage or Archiver for older recording files.
A log entry does not prove its audio is retained. Check recording availability and avoid counting multiple call legs as separate recordings.

What to include in your data inventory

Report in hours, with the recording count, dates and users or queues covered. Identify audio, transcripts and any archived copies separately.

Use the oldest retained recording for the start date. State whether the count is measured from media or estimated from call logs.

Add the dates covered and the people who use this software. Label estimates and describe how you calculated them.

Export your RingCentral history

  1. Export the detailed call log for the required date ranges.
  2. Use the available recording-download option to collect audio for those calls.
  3. If Archiver is configured, collect the existing recordings from its company-controlled storage destination.
  4. For a bulk extraction, ask a developer to use the Call Log API and recording content links within the applicable rate limits.

Retention settings and account limits can remove recordings while call metadata remains. Confirm the current window for your account.

Keep call IDs with the audio so duration, date and queue information can be linked to each recording.

Why RingCentral data has value for AI training

Recorded calls can show how staff clarify a request and guide a customer through a solution.

Call metadata adds context about the queue and timing behind the conversation.

What stays private

Choose the recorded lines and dates in scope. Review consent, sensitive call segments and customer identifiers before collection.

Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.

Common questions about RingCentral data

Can we count every call as recorded audio?

Count retained recordings. Identify a call-log duration total as an estimate when actual recording durations are unavailable.

Where might older audio exist?

Check a configured Archiver destination or the company's own backups.

Does the CSV contain the sound files?

The call log provides metadata. Download the audio through the corresponding recording route.

How do we collect a larger archive?

Use the supported recording download or a paced API collection, preserving call IDs.

Your data inventory

Add your numbers to the picture.

Enter the quantities and years covered in your data inventory, then share it with your Telegraph Lab contact. We’ll review the material and discuss the next step with you.

Discuss your data