Phone and call recordings
Find and export
your Five9 data.
Five9 customers often keep their recording history on an external file server. Start with that saved collection, because the provider's online retention can be much shorter than the company's archive.
- Report in
- Hours
- Category
- Phone and call recordings
- Last checked
Find your Five9 data size
- Ask the Five9 administrator which FTP or SFTP destination receives recordings. These are file-transfer services used to store the audio.
- List the retained audio files on that server or the company's later storage destination.
- Total their media durations and convert to hours. If estimating from file sizes, explain the sample and calculation.
- Compare the collection with available call reports, checking dates, campaigns and duplicate copies.
What to include in your data inventory
Report in hours, including recording count, date range and storage location. Identify measured durations and estimates separately.
Describe available call-log metadata and transcripts, plus the agents or campaigns represented.
Export your Five9 history
- Have the administrator confirm recording delivery settings in VCC Administrator.
- Copy the retained files from the approved file-transfer destination to company-controlled storage.
- Collect the associated call reports and any available transcripts.
- Check that filenames or identifiers allow each recording to be linked to its call and date.
Different Five9 products and record types have different retention. Confirm older availability with the account team.
The company's offloaded archive may hold more history than the current online reports.
Why Five9 data has value for AI training
Contact-center audio can preserve how agents clarify issues and guide customers toward an outcome.
Campaign and call metadata can connect those exchanges with the business process involved.
What stays private
Select campaigns and recordings for which the company has appropriate rights, reviewing sensitive call content and identifiers.
Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.
Common questions about Five9 data
Where should we look for older audio?
Start with the FTP, SFTP or other destination where your company saved recordings.
Does the online call log measure our full archive?
Its retention can differ from the external audio collection. Report the saved recording history separately.
What if no recordings were offloaded?
Ask the Five9 account team what remains under your contract and whether another archive exists.
Can file size be used to estimate hours?
Yes, if you measure representative recording durations and explain how you applied the sample to the archive.