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Telegraph Lab

Phone and call recordings

Find and export
your Gong data.

Gong's call exports provide conversation metadata and durations. The audio and transcript collection is separate, and retained library calls can differ from the account's ordinary retention window.

Report in
Hours
Category
Phone and call recordings
Last checked

Find your Gong data size

  1. Use a role with Export reports to CSV permission.
  2. Open Conversations → Search and filter the calls and dates in scope.
  3. Choose More actions → Download call data, then send the report by email.
  4. Count unique calls and sum their duration. Convert minutes to hours by dividing by 60.
Team statistics can include several participants in one call. A unique call list helps avoid counting the same recording more than once.

What to include in your data inventory

Report in hours, with unique call count and the retained period. Describe audio, video, transcripts and conversation metadata available.

Include the team members represented and mention library calls or separate backups that extend the history.

Add the dates covered and the people who use this software. Label estimates and describe how you calculated them.

Export your Gong history

  1. Export the filtered call-data CSV with the relevant metadata categories.
  2. Ask a technical administrator about Gong API access for the agreed calls, transcripts and media.
  3. Retrieve the supported resources, following paging and request limits.
  4. If the company has Data Cloud, review the existing warehouse or storage destination and its coverage.

The call-data CSV holds metadata and analytics. Confirm audio and transcript collection separately.

Retention policies can remove older calls, while some library content may be retained differently. Check the actual available history.

Why Gong data has value for AI training

Recorded sales conversations can connect questions and objections with how a salesperson responds.

CRM links and later outcomes can add context about which actions followed the discussion.

What stays private

Select the teams, calls and fields in scope, with confidential sales and customer content reviewed.

Telegraph Lab reviews the proposed material with you and agrees how sensitive information will be handled. Preparation can include excluding material, redacting details and replacing personal identifiers. Your company keeps ownership; the licensing agreement defines the material, permitted uses and authorized recipients.

Common questions about Gong data

Does Download call data include the audio?

It produces a CSV report. Arrange media and transcript collection through their supported routes.

Why use a unique call list for hours?

Several team members may participate in one recording. Counting unique call IDs avoids duplicate hours.

Who can request the CSV?

A user with the Export reports to CSV permission.

Can older library calls extend the dataset?

Check the account's library retention settings and the calls still available.

Your data inventory

Add your numbers to the picture.

Enter the quantities and years covered in your data inventory, then share it with your Telegraph Lab contact. We’ll review the material and discuss the next step with you.

Discuss your data